h5bj Privacy Policy

Overview

h5bj's Commitment to Your Privacy

This Privacy Policy ("Policy") describes how h5bj ("h5bj", "we", "us", "our") collects, processes, stores, shares, and protects personal information provided by or generated about users ("you", "your", "Player") who register for and use the h5bj platform at https://h5bj.vu. This Policy forms part of the overall agreement between you and h5bj, alongside the Terms and Conditions and Responsible Gaming Policy. By registering an account or continuing to use the h5bj platform, you acknowledge that you have read this Policy in full and consent to the processing of your personal data as described herein.

h5bj is committed to maintaining the confidentiality, integrity, and security of personal data held about its players. The platform serves Bangladesh-based adults who use mobile financial services including bKash, Nagad, Rocket, and Upay to deposit and withdraw funds. Given the nature of these transactions, h5bj takes its data protection responsibilities seriously and applies appropriate technical and organisational measures to safeguard all personal information processed through the platform.

Use of Information

Why h5bj Processes Your Personal Data

h5bj processes personal data only for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated below. The five primary purposes for which h5bj processes personal data are:

• 1

  Account Registration and Management

  To create and maintain your h5bj player account, verify your identity and age, authenticate your login sessions via OTP, and manage your account settings, preferences, and responsible gaming controls.

• 2

  Payment Processing

  To process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify that the mobile wallet used for withdrawal belongs to the registered account holder; and to maintain accurate financial records of all transactions for internal audit purposes.

• 3

  Security and Fraud Prevention

  To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and any other prohibited conduct outlined in the Terms and Conditions. Technical data including IP addresses and device identifiers are used in automated and manual fraud screening processes.

• 4

  Responsible Gaming Compliance

  To monitor player behaviour patterns for indicators of problem gambling; to administer deposit limits, session time controls, and self-exclusion periods set by players; and to fulfil h5bj's responsible gaming obligations to its player base.

• 5

  Customer Support and Dispute Resolution

  To respond to your support queries, investigate complaints, and maintain records of dispute resolution outcomes. Support communications are retained for a reasonable period to allow h5bj to review the history of interactions with any given player when handling escalated queries or formal complaints.

Data Sharing

When and With Whom h5bj Shares Your Information

h5bj does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

The categories of third parties with whom h5bj may share personal data are:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay) — to facilitate deposits and withdrawals requested by you.
• Game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) — to the minimum extent required to deliver game content and record game outcomes correctly within your session.
• Technical service providers — including hosting, security, and platform infrastructure partners who process data on h5bj's behalf under strict data processing agreements.
• Law enforcement or regulatory authorities — where h5bj is required by law to disclose information, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

Your Rights

Your Data Protection Rights as an h5bj Player

As a player whose personal data is processed by h5bj, you hold the following rights with respect to your data. To exercise any of these rights, contact h5bj's support team via live chat.

• 1

  Right of Access

  You have the right to request a copy of the personal data h5bj holds about you, along with information about how it is being used. h5bj will respond to verified access requests within a reasonable timeframe.

• 2

  Right to Rectification

  If any personal data h5bj holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain contact details directly via your account settings.

• 3

  Right to Erasure

  In certain circumstances, you have the right to request that h5bj delete your personal data. This right is not absolute — h5bj may be required to retain certain data to comply with legal obligations or to resolve outstanding disputes, even after an account closure request is submitted.

• 4

  Right to Restrict Processing

  You have the right to request that h5bj restrict the processing of your personal data in specific situations — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests.

• 5

  Right to Withdraw Consent

  Where h5bj processes your data based on your consent (for example, to send promotional communications), you may withdraw that consent at any time by contacting support or updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Security

How h5bj Protects Your Personal Data

h5bj applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the h5bj platform is encrypted in transit using SSL (Secure Socket Layer) technology. Sensitive data at rest — including identity records, financial transaction data, and account credentials — is stored using encryption and access-controlled infrastructure with strict internal access policies.

While h5bj takes robust precautions to safeguard your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — do not share your login credentials with anyone, use a strong and unique password, and contact h5bj support immediately if you suspect unauthorised access to your account. h5bj will never contact you by SMS or live chat asking you to share your full password or OTP.

Policy Updates

Changes to This Privacy Policy

h5bj reserves the right to update or amend this Privacy Policy at any time. When material changes are made, h5bj will notify registered players via the mobile number or email address associated with their account, or by posting a prominent notice on the platform prior to the change taking effect. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the h5bj platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should stop using the platform and contact support to request account closure.